Damaged shipments

If you notice that the package is damaged when you pick it up from the delivery point, please report this directly to the delivery point on the spot.

If you instead discover damage after unpacking the item at home, please contact us at info@hagatratoffel.com and we'll help you further. Please note: attach a photo.

Order confirmation

Once we've received your order, we'll send a confirmation to your email within 3 business days. Please check it over to make sure everything looks right — contact us right away if anything seems off.

Payment

We use Klarna Checkout, which makes it simple and secure to shop with us. You confirm your purchase first, then choose how you'd like to pay — invoice, account, card, or bank transfer. All options are equally secure.

You can also pay with PayPal Express Checkout.

Shipping and delivery

Within Sweden: usually 2–4 business days if the item is in stock. Delivery is made to your nearest pickup point.

Shipping cost:

Sweden: from 200 SEK (up to 2 kg)
Within the EU: 200 SEK (up to 2 kg) — please note: as of September 2026 we only ship within Sweden (this is temporary because of new rules and tariffs).
Outside the EU (e.g. USA, Norway, UK): shipping cost depends on destination and is calculated at checkout. Please note: as of September 2026 we only ship within Sweden (this is temporary because of new rules and tariffs).

Right of withdrawal and returns

We want you to feel confident shopping with us. That's why you have a 14-day right of withdrawal on items in unused condition — meaning the same condition as when you received them, with the original packaging intact.

The withdrawal period is counted from the day you picked up the item. You are responsible for the return shipping cost, and if exchanging an item, also the shipping cost for the new item.

How to withdraw from your purchase: If you'd like to exercise your right of withdrawal, you can do so easily online through our withdrawal function — no need to call or email. Fill in your order number and email address in the form, feel free to add a short message about what your request concerns, and submit it. You'll then confirm by email, and we'll be in touch as soon as we've processed your request. Please note that as a customer you are responsible for the return shipping cost if the item has already been shipped, as described above.

The item must reach us within 14 days, and you'll receive your refund within 14 days after we've received and approved the return.

Complaints

As a consumer, you have a three-year right to file a complaint under the Swedish Consumer Sales Act. This applies to original defects — not damage caused by normal wear and tear.

Please inspect the item carefully when you receive it, to make sure everything is free of defects and works as it should. If something is wrong, contact us within a reasonable time and describe the issue, and we'll agree on the next steps for return and refund.

Returns

We follow the Swedish Distance and Off-Premises Contracts Act (see konsumentverket.se for full information).

For returns, you are responsible for the shipping cost — expect around 90-150 SEK in Sweden, inside the EU around 300-400 SEK and 800-1400 SEK outside the EU depending on weight and carrier. Send the return to our company address (see below) and pack the items carefully so they aren't damaged in transit. We recommend using a trackable shipping method.

Warranty

We follow the rules under the Swedish Consumer Sales Act (see konsumentverket.se). Warranty terms apply within Sweden.

We reserve the right for any printing errors, technical issues, sold-out items, and delays in delivery beyond our control.

Haga Trätoffelfabrik AB

Haga Nygata 19

413 01 Gothenburg, Sweden

info@hagatratoffel.com

+46 31-711 97 11

Org. no: 556074-1091